Shipping & returns
At SAFA, we want your jewelry to arrive quickly, safely, and exactly as ordered. Here’s everything you need to know about shipping, delivery, and returns.
Shipping Policy
Cash on Delivery (COD)
Cash on Delivery is available nationwide across Pakistan. Pay conveniently in cash when your order arrives at your doorstep — no advance payment required.
Delivery Timelines
- Lahore, Karachi, Islamabad & other major cities: 2–4 business days
- Other cities & remote areas: 4–7 business days
Orders are processed and dispatched within 1–2 business days of confirmation. During sale periods, festive seasons (Eid, wedding season), or high-order-volume days, please allow slightly longer for dispatch.
Shipping fees
We currently offer free shipping on all orders across Pakistan.
Order Tracking
Once your order is dispatched, you’ll receive a tracking number via SMS and/or WhatsApp so you can follow your delivery in real time.
Our Delivery Partners
We ship via trusted, established couriers — including TCS, Leopards Courier, PostEx, M&P, and Bykea — chosen for their reliability and nationwide reach.
Return & exchange policy
Your satisfaction matters to us. Please review the terms below.
Damage or defective items
If your item arrives damaged or defective, contact us within 48 hours of delivery with your order number and clear photos or video of the item and its packaging. We’ll arrange a free replacement or exchange.
Wrong Item Received
If you receive an incorrect item, notify us within 48 hours of delivery and we’ll arrange a free exchange for the correct product at no cost to you.
Change of Mind
Exchanges for a different design (of equal or lesser value) may be requested within 3 days of delivery, provided the item is unused, unworn, and returned in its original packaging with tags intact.
Earrings & Hygiene-Sensitive Items
For hygiene reasons, earrings and other ear-worn items are final sale and not eligible for return or exchange, unless received damaged or defective.
Refunds
Since most orders are paid via Cash on Delivery, approved returns are processed as store credit or a product exchange rather than a cash refund, unless otherwise agreed in writing.
How to Start a Return, Exchange, or Complaint
Reach out with your order number ready:
Email: contact@safaretail.com
WhatsApp: +92 308 6157655
We aim to respond to all shipping and return inquiries within 24 hours.