Frequently asked questions
Orders & Payment
Do you offer Cash on Delivery (COD)?
Yes, COD is available nationwide across Pakistan. You pay in cash when your order arrives at your door, with no advance payment required.
Do you accept any other payment methods?
Currently, COD is our only payment method
Can I change or cancel my order after placing it?
Orders can be changed or cancelled within a 6 hours of placing them, before they’re processed for dispatch. Contact us as soon as possible via WhatsApp or email with your order number, and we’ll do our best to accommodate the change.
How do I know my order was placed successfully?
You’ll receive an order confirmation via email/SMS immediately after checkout. If you don’t see one within a few minutes, check your spam folder or contact us to confirm.
Shipping & Delivery
How long does delivery take?
2–4 business days for Lahore, Karachi, Islamabad, and other major cities; 4–7 business days for other cities and remote areas. See our full Shipping & Returns Policy for details.
How much does shipping cost?
We provide free shipping nationwide.
How can I track my order?
Once dispatched, you’ll receive a tracking number via SMS/WhatsApp. You can use this directly with the courier (TCS, Leopards, PostEx, or Bykea) to track your delivery in real time.
Do you ship internationally?
Not yet, but we’re working on it!
Product & Materials
What materials are your pieces made from?
All our pieces are crafted out of stainless steel and bangles are made of copper alloy.
Is your jewelry hypoallergenic / safe for sensitive skin?
Yes, our jewelry is 100% hypoallergenic. It is safe for sensitive skin.
How do I care for my jewelry so it doesn't tarnish?
Avoid contact with water, perfume, and lotion where possible. Store pieces in the pouch or box they arrived in, away from direct sunlight and humidity, and keep them separated to avoid scratching.
What's your ring sizing like — how do I know what size to order?
Ring size chart is attached with the product description. Some designs have adjustable sizing as well.
Are the product photos accurate representations of the actual piece?
Yes, we’re continuously updating our product photography to reflect our physical inventory as closely as possible. If you have any questions about a specific piece’s true color, size, or finish before ordering, reach out to us on WhatsApp — we’re happy to help.
Returns & Exchanges
Can I return or exchange an item?
Yes — see our full Shipping & Returns Policy for timelines and conditions. In short: damaged/wrong items can be reported within 48 hours for a free replacement, and change-of-mind exchanges are accepted within 3 days for unused items in original packaging. Earrings are final sale for hygiene reasons.
Do you offer refunds?
Since most orders are COD, approved returns are processed as store credit or a product exchange rather than a cash refund, unless otherwise agreed.
What if my order arrives damaged?
Contact us within 48 hours with your order number and photos/video of the item and packaging, and we’ll arrange a free replacement.
About SAFA
Where are you based?
We’re based in Lahore, Pakistan, and ship nationwide.
Is SAFA a physical store or online only?
Online only for now.
How can I stay updated on new arrivals and sales?
Join The SAFA Circle (our newsletter, signup at the bottom of our homepage) or follow us on Instagram for the latest drops and festive collections.
Still Have Questions?
We’re here to help.
- Email: contact@safaretail.com
- WhatsApp: +92 308 6157655
- Hours: Mon–Sat, 9 AM – 5 PM